RETAIL DELIVERY

Retail customer delivery is £4.95 to the UK and Ireland.

 

TRADE DELIVERY

UK DELIVERY 

 

Standard delivery £10

We can guarantee next day delivery for orders (subject to stock availability) received before 2pm Monday through Thursday. Orders placed after 2.00pm Monday to Friday, or any time on a Saturday, Sunday or Bank Holiday will be delivered within 2 working days. Please ensure someone will be in the address to sign for the parcel.

 

Special Delivery

If you have any special delivery requests please call us on 07957272998 for information.

 

VAT

All prices on our site are in pounds sterling and are inclusive of UK sales tax (VAT) at the prevailing rate.

 

INTERNATIONAL DELIVERY

 

Ireland

Standard Delivery Only £15.00 (2-5 working days)

 

Europe

Standard Delivery Only £15.00 (3-7 working days)

 

Outside Europe

For deliveries outside Europe, please call us on 07957272998 for information.

 

*Please note

That delays can occur in customs, and these delays are beyond our control.

 

IMPORTANT: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 

Return Policy

Returns and Exchange

All goods can be returned or exchanged within 14 days from the date of delivery provided they have a RAN (Returns Authorisation Number).

 

To obtain a RAN you must contact info@villagelanterne.co.uk with full details of what you are returning and, if you would like any garment in exchange.

 

The Return Authorisation Number should be written on your original invoice and on the return-shipping label.

 

Goods must be returned in their original condition including packaging to:

Village Lanterne, 65a Front Street, Stanhope, Bishop Auckland, County Durham, DL13 2TS

Please include the original invoice sent to you along with reason why the goods have been returned. In the case of a defective item, please in addition provide a full description of the fault.

 

Please note we cannot accept parcels back into our warehouse without the ran number clearly market on the outside of the parcel

 

For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Leko London.

 

Refunds

All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card excluding shipping charges. International customs duties and sales taxes are non-refundable for shipments outside the European Community (EU). Refunds will be made within 7 days of receipt of goods.

 

Delivery costs are not refunded unless the goods are found to be faulty.

 

Exchanges

Exchanged items will only be dispatched after the returned goods have been received complete with a RAN and undergone a quality control check.